Pictured from National Broadband Ireland (L to r): Peter Hendrick, CEO; Grace Kelly, HSQE Director and Ali Alkadhimi, Project Manager Business Excellence.

National Broadband Ireland (NBI), the company delivering the new high-speed Fibre-to-the-Home network under the National Broadband Plan on behalf of the Government, has been awarded ISO 14001:2015, ISO 9001:2015 and ISO 45001:2018 certifications. Securing certifications across Quality, Environmental and Health and Safety management demonstrate NBI’s commitment to being at the forefront of best practice in the telecommunications sector.

National Broadband Ireland ISO Accreditation

The accreditations demonstrate the importance of creating a quality work culture that will have a positive impact on customers. NBI was established in 2019, and as a newly formed company, the ISO auditors found that it had a considered and careful approach to ensure the management systems, structure and development of procedures and processes are focused on best practice.

National Broadband Plan

Due to the scale of the National Broadband Plan, creating a safety culture and ethos was essential both internally and externally, as NBI crew members are visible across the country. Quality, safety, and environmental processes are well integrated into the day-to-day operational decisions and planning functions of NBI while the company is monitoring and measuring key performances, evaluating results, continually improving operational controls and maintaining regulatory, company and industry compliance.

Culture of continuous improvement

Peter Hendrick, CEO, NBI, said: “NBI is delighted to receive these ISO certifications. They underline the culture of continuous improvement and highlight that the NBI team is very focused on creating a professional culture that will have a positive impact on our customers, the retail service providers, as well as end-users.

“In addition, creating an ethos of health and safety among the NBI crews working on the ground across Ireland is vital. This certification provides confidence to the public that they are dealing with a professional company that meets the highest standard in terms of health and safety management.


“Sustainability is also a key element of the National Broadband Plan, and as part of the build works NBI has measures in place to ensure these works do not impact the environment. From senior management to the crews on the ground, NBI is striving to implement robust environmental practices for this extensive project across the country.”

Quality Management Systems ISO 9001 are designed to improve customer satisfaction levels, internal efficiency and process consistency. Environmental Management Systems ISO 14001 helps organisations meet their environmental obligations, control their environmental impacts and improve their environmental performance. Health and Safety Management Systems ISO 45001 helps organisations meet their health and safety obligations, control the impact of potential and actual hazards, and improve their health and safety performance.